Frequently asked questions
Everything you need to know about renting reusable moving totes from ToteZo. Still have a question? We’re happy to help.
Totes & Packages
- As a rough guide: a studio or dorm uses about 10 totes, a one-bedroom about 20, a two-bedroom about 35, and a three-bedroom about 50. If you have a lot of books, kitchenware, or a home office, size up. You can also choose a Custom Package and set the exact count.
- Every rental is a standard one-week window. When you choose your delivery date, we automatically set pickup for 7 days later. Need more time? Just move the pickup date out when you book — you can rent for up to 4 weeks. The first week is full price, and each additional week is 25% off the standard rate.
Delivery & Pickup
- You choose a delivery date and a time window (morning, afternoon, or evening) at checkout. We deliver clean, stacked totes to your door within that window.
- We pick up on the pickup date you selected, in the time window you chose. Empty the totes and have them stacked and accessible, and we handle the rest.
- We serve Cincinnati and surrounding communities, including Downtown, Over-the-Rhine, Hyde Park, Oakley, Norwood, Blue Ash, Mason, West Chester, Loveland, Milford, Anderson Township, and Northern Kentucky (Florence, Newport, Covington). Enter your ZIP at checkout to confirm coverage.
- Yes. Tell us about stairs, elevators, and building access in your order notes so we can plan the drop-off. Totes stack on dollies and hand trucks (available as add-ons) to make stairs and elevators easier.
Moves
- Yes. Offices often need higher tote counts and dollies. Choose a larger or custom package and add furniture dollies and hand trucks as rental add-ons.
Cleaning & Condition
- Every tote is cleaned and inspected between rentals before it goes back out for delivery.
- Normal wear is expected and never charged. Totes that are lost or damaged beyond normal use may be deducted from your refundable deposit or billed per the Damage and Replacement Policy. (Draft policy — see the Damage and Replacement Policy page.)
Scheduling & Changes
- If you need more time, contact us to reschedule pickup. Totes kept past the agreed pickup date without arrangement may incur a late fee per the Rental Agreement. (Draft policy — subject to change.)
- Yes. Contact us as early as possible and we’ll do our best to accommodate a new date, subject to availability.
- Free cancellation up to 3 days before your delivery date. Cancellations within 3 days may incur a small fee. Deposits are refunded once totes are returned undamaged. (See the Cancellation Policy page — PLACEHOLDER terms pending final review.)
- Severe weather can occasionally affect routing. If a weather delay is needed, we’ll contact you to reschedule the affected delivery or pickup at no penalty.
Payment & Deposits
- A small refundable deposit may apply to cover loss or damage. It is refunded after your totes are returned in good condition. The exact amount is shown transparently before you pay.
- Payment is handled securely online at checkout through Stripe. We never see or store your full card details.
- Yes. Before your order is finalized you’ll review and accept a rental agreement. You’ll receive a copy for your records. (The agreement is a draft pending attorney review.)
Add-ons
- Rental add-ons (returned with the totes) include moving dollies, furniture dollies, hand trucks, moving blankets, and extra totes. Purchase add-ons (yours to keep) include bubble wrap, packing paper, labels, tape, stretch wrap, and mattress bags.
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