DRAFT — This document is placeholder content and has not been reviewed by an attorney. It is not legal advice and may not be enforceable as written. Have qualified legal counsel review and finalize it before ToteZo relies on it.

Agreement version 2026-08-01

DRAFT — FOR REVIEW BY LEGAL COUNSEL BEFORE USE.

This Reusable Tote Rental Agreement ("Agreement") is between ToteZo ("we," "us") and the customer identified on the associated order ("you"). By checking the consent box and typing your name, you agree to the following terms.

1. RENTAL PERIOD. We will deliver the totes and equipment listed on your order on the selected delivery date and collect them on the selected pickup date. The rental period runs from delivery through pickup.

2. CARE OF EQUIPMENT. You will use the totes and rented equipment only for their intended purpose and keep them free of hazardous materials, liquids that could cause damage, and anything that permanently stains or contaminates them.

3. DAMAGE, LOSS & DEPOSIT. Normal wear is expected and never charged. If totes or equipment are lost or damaged beyond normal use, the cost may be deducted from your refundable deposit or billed per the Damage and Replacement Policy. Your deposit is refunded after return of the equipment in good condition.

4. RETURN & LATE FEES. Have the totes emptied, stacked, and accessible on the pickup date. Equipment kept past the agreed pickup date without a rescheduling arrangement may incur a late fee as described in the Cancellation Policy and on your order.

5. DELIVERY & PICKUP ACCESS. You are responsible for providing safe, lawful access for delivery and pickup and for accurately describing stairs, elevators, and parking. We are not responsible for delays caused by inaccessible locations.

6. CANCELLATION & RESCHEDULING. Cancellations and reschedules are governed by the Cancellation Policy in effect at the time of your order.

7. LIMITATION OF LIABILITY. To the fullest extent permitted by law, we are not liable for damage to your belongings, indirect or consequential damages, or losses beyond the amount you paid for the rental. [PLACEHOLDER — counsel to tailor to applicable Ohio/Kentucky law.]

8. GOVERNING LAW. This Agreement is governed by the laws of the State of Ohio, without regard to conflict-of-laws rules. [PLACEHOLDER — confirm.]

9. ELECTRONIC ACCEPTANCE. You consent to entering into this Agreement electronically. Your typed name and consent constitute your signature.

By accepting, you confirm you have read and agree to this Agreement, the Terms of Service, the Cancellation Policy, and the Damage and Replacement Policy.